We are available from 9 to 5, Monday to Friday by phone or email. Please address all emails to sales@facewest.co.uk. Our telephone is 01943 870550.

We were one of the UK's first online retailers dedicated to Leatherman Tools and now have 10 years of experience in this market. This pedigree means that we offer first class customer service, product knowledge and experience.

Friendly, Expert Advice

All the staff here at pocket-tools.co.uk are fully conversant regarding every tool that we sell. We use the tools ourselves so we know what works and what doesn't. This familiarity ensures that if you need help deciding or just want to talk to someone before you buy then we're always happy to hear from you.

Customer Service

Mail order companies often have a reputation for not offering the customer service you'd expect from a specialist store. At pocket-tools.co.uk we're determined to buck that trend and we believe that we have one of the most efficient customer service departments of any online store. Our picking error rate is practically zero and we have rigorous checks in place to ensure that no tool leaves us in less than perfect condition.

Fast, Free Delivery

We offer a fast, free delivery service and over 95% of our orders arrive within 2-3 working days of the order being placed. If there is any delay in shipping then we will contact you as soon as we can and keep you informed. We also offer a next day service and guarantee that all orders placed before 2.30pm will ship that day. Most of these orders arrive by 1pm the next day meaning that we can offer a turnaround of less than 24 hours even for multiple engraved tools.

We're proud of our customer service record but are always keen for feedback. If you have any comments, queries or suggestions then please get in touch.

Postal Address:

Facewest Ltd
Unit 6, Gordon Mill
Netherfield Road
West Yokshire
LS20 9PD

Company Registration Name:Face West Ltd
Company Registration Number: 3399299
Registered in England and Wales. Registered address as Above.